Your Questions, Answered
Find quick, clear answers to the most common questions about our services.
01 What kind of concerns can I reach out for?
You can reach out for a wide range of emotional and mental health concerns such as anxiety, depression, stress, self-esteem issues, relationship difficulties, burnout, and life transitions. We also provide support for neurodivergent individuals and general wellbeing concerns.
02 How do I know if I need therapy?
If you’ve been feeling overwhelmed, stuck or struggling to manage your thoughts or emotions, therapy can help. You don’t need to wait until things feel “serious” to reach out early can make a big difference.
03 What happens in the first session?
The first session is about understanding your concerns and goals. Your therapist will ask some questions to get to know you better and discuss how therapy can support you. It’s a safe space there's no right or wrong way to begin.
04 How long does therapy take?
The duration varies for each person depending on your goals and concerns. Some may benefit from short term support, while others choose to continue long term for deeper growth and understanding.
05 Are my sessions confidential?
Yes, absolutely! Everything shared in therapy is kept confidential,exceptions apply only in cases where there is a risk of harm to yourself or others or as required by law.
06 Do you offer online sessions?
Yes, we offer both in-person and online sessions to make therapy more accessible and convenient for you.
07 Do I need a referral to start therapy?
No referral is needed. You can book a session directly through our website or contact us to get started.
08 Do you provide pro bono or low-cost sessions?
Yes, we offer a limited number of pro bono (free) and sliding-scale sessions for individuals facing financial difficulties,because we believe mental health care should be accessible to everyone.
09 How do I book a session?
You can book a session through our online booking form or by reaching out via email/phone. Once you book, you’ll receive details about your therapist, session time and mode of appointment.
10 Can I change or cancel my appointment?
Yes, appointments can be rescheduled or canceled with at least 24 hour notice. Cancellations made later may be subject to a fee.
11 What qualifications do your therapists have?
All our therapists are trained mental health professionals with recognized degrees in psychology, counseling or psychotherapy. They follow ethical guidelines and continue ongoing supervision and professional development.
12 What if I don’t feel comfortable with my therapist?
It’s completely okay, the therapeutic relationship is important. If you feel the connection isn’t right, you can request to switch therapists. We’ll help you find someone who feels like the right fit.
13 Is therapy only for people with mental health disorders?
Not at all. Therapy is for anyone who wants to understand themselves better, improve relationships, manage stress or enhance overall well being. You don’t need a diagnosis to seek support,Therapy is for growth, not just for crisis.
14 What if I’ve tried therapy before and it didn’t help?
That’s okay, every therapeutic experience is different. Sometimes it takes finding the right therapist or approach that fits your needs and comfort. We encourage you to share your past experiences so we can create a space that feels safe and supportive for you this time.
15 What if I’m not ready to talk about everything yet?
That’s completely okay. You can take things at your own pace. Your therapist will meet you where you are and you’ll never be pressured to share more than you feel comfortable with.