Privacy Policy
At Safe Space Health and Healing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or engage with our mental health services.
Please read this policy carefully.
Definitions
“We”, “Us”, “Our”, “Practice”, “Therapist”
Refer to Safe Space Health and Healing as a mental health service provider.
“You”, “Your”, “Client”
Refer to any individual using our website or services.
Anyone who accesses or handles client information on behalf of our practice is bound by this Privacy Policy.
1. Collection of Information
We may collect the following information when you interact with our website or services:
Personal Information
- Name, contact details, age, and other identifying details
- Information shared during intake forms, appointment booking, or therapy sessions
- Relevant mental health or medical history voluntarily provided by you
Website & Technical Information
- Device information, browser type, and IP address
- Cookies and usage data that help improve website performance
Why We Collect This Information
- To schedule, manage, and provide therapy services
- To communicate with you regarding appointments, reminders, and service updates
- To maintain accurate records as required by professional standards
- To improve our website functionality and service quality
- For internal research or analysis (always anonymised and aggregated)
2. Use of Information
We use your personal information to:
- Provide therapeutic services and maintain continuity of care
- Understand your needs and offer appropriate treatment recommendations
- Improve our offerings, user experience, and communication
- Maintain safety and uphold ethical and legal responsibilities
We do not use your personal information for advertising or sell it to third parties.
3. Protection of Information
We take reasonable administrative, technical, and physical measures to protect your information, including:
- Secure data storage
- Restricted access for authorized personnel only
- Confidential handling of all session content and client records
Your information is shared only when necessary for providing services or when legally required.
4. Cookies
We use cookies to enhance website performance and user experience.
You may disable cookies in your browser settings if you prefer.
5. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and continued use of our services following updates serves as your acceptance of the revised policy.